We offer FREE Shipping on all orders over $50, or two shipping options that can be selected at checkout:
$15 Gift Packaging and courier delivery NEXT DAY if ordered before 4PM (within 20km of Sydney CBD only, no delivery on Sundays)
$10 - $15 Postal Delivery (on orders under $50) 2-7 business day shipping to NSW, VIC, ACT and QLD
Our Gift Delivery service has been designed to be quite special. Your gift is packaged in a beautiful hat box with a handle and ribbon, includes a personalised note and care instructions, and is carefully courier delivered to the recipient, including a convenient messaging platform to communicate specific instructions for delivery to the courier.
Our gift delivery area includes any suburb within a 20km radius of Sydney CBD.
Preferred delivery dates can be specified before checkout, along with the contents of a personalised note, and deliveries can even be made same-day if orders are placed before 11AM.
Orders must be placed before 4PM to receive next day delivery. There is no delivery on Sundays.
If you're in Sydney but outside of our Gift Delivery area, send us a message before placing your order and we'll let you know if our couriers can reach your area, and if there's a price difference for the gift delivery.
If you select Gift Packaging but are outside of our gift delivery area, we will email you and either offer to refund the full amount of the purchase, or offer you a quote for the difference in courier delivery fee if the address is within the deliverable range.
We've designed our own plastic-free custom packaging to ensure your plants and pots arrive as happy as when they left!
To ensure plants arrive happy and healthy, we only ship our postal orders Monday-Wednesday. Orders placed after 9AM Wednesday will be sent on the following Monday to ensure the plants aren’t in transit over the weekend.
Orders must be placed before 9AM on Wednesday for same week delivery.
All orders will be given 'Authority to leave unattended' unless you state otherwise (either in the notes section before checkout, or by contacting us via email).
Shipping times vary depending on the delivery address, and orders can take anywhere from 0-7 business days to reach their destination. Rest assured, your plant is safe and sound and can handle almost anything on its way to you! And if something does go wrong, we'll fix it! Simply send us a message and we'll either give you a refund or replace the damaged item.
We offer a happiness guarantee on all of our plants!
If something's wrong, please let us know within 48 hours of receiving your order. If your plant has been damaged in transit, please keep the packaging and contact us within 48 hours of delivery (including photo evidence) so that we can investigate the cause of the damage.
Given our plants are living products, we will deal with all requests after the 48 hour period at our discretion as by this point we are unable to determine whether the customer has misused the product in any way to cause the damage (e.g. excess water, excess heat or excess direct sunlight).
We ensure that all of our plants leave the store in a healthy and happy condition and come with easy care instructions to give them the best start in their new home. If for some reason your plant arrives damaged, we request that you keep the original packaging, as this will be the easiest way to process the return.
If you are unhappy with a non-plant product, or have simply changed your mind, we offer 30 day exchanges or store credits.
In the event that incorrect delivery information is provided to us, we are unable to offer a refund. It is the responsibility of the customer to provide correct delivery information, and if an error has been made the customer should contact firstname.lastname@example.org immediately.
We hope you enjoy your plant and encourage all emails and communication necessary to help you get the most out of your new indoor-jungle addition!